Cost it properly
Including your own hours at a real rate.
Why growth makes it worse
More work at the wrong price just means more hours for the same money, and an owner who can't step away.
How we work
Price it, hand it over, write it down
Pricing set years ago quietly becomes a problem as costs rise. Costing a job properly — including the owner's hours at a real rate — usually shows that some of the work has been running at a loss for a while.
Then delegation. Owners tend to hand over the easy tasks and keep the ones only they can do, which guarantees they stay the bottleneck. The order matters more than the speed.
And documentation makes both stick. A process written down survives a busy month and a staff change; one that lives in the owner's head doesn't survive either.
Our principles
Three beliefs behind the method
Delegate the right things
Not simply the easiest ones.
Licensed advice elsewhere
Tax, legal and employment questions go to professionals.
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